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Terms and Conditions

    PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE OR MAKING A BOOKING YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.

 

1. Pricing and Quotations

  • A quotation does not constitute a booking confirmation.
  • On acceptance of a quotation all terms and conditions apply. Acceptance can be verbal or written by telephone, email or letter.
  • Once accepted, regardless of the service booked, the client will be liable for a £25 cancellation fee, if cancelled at anytime until a deposit is paid.
  • A deposit of 50% of the total quoted price will be taken as a deposit on acceptance of a quotation.
  • Any quotations given over the phone may be subject to change on inspection of the premises either on a site consultation or when we arrive on the day of the clean.
  • Any prices quoted over the phone by ‘The Candyman Cleaning Company Ltd’ will be based on the assumption of ‘average’ room sizes and cleanliness.
  • The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by the company.

2. Payment – Domestic Services

Payments associated with services provided are arranged by either Cash, Cheque or Bank transfer via standing order.

An invoice for all works will be sent to the client once works have been completed and the following terms apply for each payment method.

Cash / Cheque Payments:

  • Any cash/cheque payments are to be made on the day of cleaning even if a regular service has been agreed.
  • We reserve the right to not carry out a scheduled job where the client is not home and cash/cheque payment has not been left.
  • Cash/cheque payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed – company staff must be advised with all necessary details.
  • Cash/cheque payment can be left with a contact person (e.g neighbour) – company staff must be advised with all necessary details.

Bank transfer payments:

  • A standing order will be required to be set up for bank transfer payments. Options for this are weekly, bi weekly or monthly.
  • Weekly or bi-weekly standing orders are to be set up for the day of the cleaning service.
  • Monthly Standing orders are to be set up for the 25th or every month.
  • All required details for bank transfer payments are on all quotations and invoices.

3. Payment – Deep cleans and Post build

Payments associated with services provided are arranged by Bank transfer. These terms apply to all domestic deep cleans, tenancy cleans and post builds.

  • Payment of 50% of the total amount of the clean will be required as booking confirmation when a clean is accepted. A receipt will be provided where requested.
  • Booking confirmation payment will be taken as deposit. It is refundable, minus any fees for cancellations or rescheduling (£50 and £35 respectively) if a clean is cancelled or rescheduled without the required notice.
  • An invoice for all works will be sent to the client once works have been completed.
  • Invoices are to be paid in line with the terms stated on the invoice.
  • Payments will be accepted in advance if the client wishes to do so or at any stage during the allowed payment term.

4. Payment – Carpet Cleaning

  • An invoice for all works will be sent to the client once works have been completed.
  • Invoices are to be paid in line with the terms stated on the invoice.
  • Payments will be accepted in advance if the client wishes to do so or at any stage during the allowed payment term.

5. Payment – Commercial

Payments associated with services provided are arranged by Bank transfer. These terms apply to all Commercial works including Office cleaning.

  • An invoice for all works will be sent to the client once works have been completed.
  • Invoices are to be paid in line with the terms stated on the invoice.
  • Payments will be accepted in advance if the client wishes to do so or at any stage during the allowed payment term.

6. Late Payments

  • All invoices have a stated due date.
  • If payment is not made by this date, The Candyman Cleaning Company will charge late fees at £1.00 per day for all days overdue.

7. Non-Payments

“We require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur a surcharge of 15% of the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgement of the court and continues to accrue.” 

8. Cancellations or Alterations

  • The Client can reschedule or cancel the appointment over the phone or by e-mail.
  • On acceptance of a quotation all terms and conditions apply. Acceptance can be verbal or written by phone, email orletter.
  • Once accepted, regardless of the service booked, the client will be liable for a £25 cancellation fee, if cancelled at anytime before a deposit is taken.
  • We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives. If we are not made aware of this prior to arrival 50% of the total cost of the service will still be charged.
  • The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team – but all efforts will be made to ensure that the service goes ahead.

 

Domestic Regular / Bi Weekly / Monthly Services

  • If the Client wishes to cancel a single scheduled service, at least 48 hours notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £25 that is non-refundable.
  • If the Client wishes to reschedule a single scheduled service, at least 48 hours notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £15 that is non-refundable.
  • If the Client wishes to terminate a regular cleaning service (rather than just cancel one week’s appointment) at least two full weeks notice is required.
  • This can be given in writing (via e-mail) or by phone, giving the reason and specifying the last cleaning date.

Deep Cleans – Domestic

  • If the Client wishes to cancel the scheduled service, at least 4 working days notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £50 that is non-refundable.
  • If the Client wishes to reschedule the scheduled service, at least 4 working days notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £35 that is non-refundable.

End of Tenancies

  • If the Client wishes to cancel the scheduled service, at least 4 working days notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £50 that is non-refundable.
  • If the Client wishes to reschedule the scheduled service, at least 4 working days notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £35 that is non-refundable.

Post Builds

  • If the Client wishes to cancel the scheduled service, at least 1 working weeks notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £50 that is non-refundable.
  • If the Client wishes to reschedule the scheduled service, at least 4 working days notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £35 that is non-refundable.

Commercial Regular / Bi Weekly / Monthly Services

  • If the Client wishes to cancel a single scheduled service, at least 48 hours notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £25 that is non-refundable.
  • If the Client wishes to reschedule a single scheduled service, at least 48 hours notice is required.
  • Failure to provide us with the needed notice will result in a minimum fee of £15 that is non-refundable.
  • If the Client wishes to terminate a regular cleaning service (rather than just cancel one week’s appointment) at least one two weeks notice is required.
  • This can be given in writing (via e-mail) or by phone, giving the reason and specifying the last cleaning date.

9. Complaints

  • In regards to domestic cleaning services (including post build cleans, carpet cleaning and oven cleaning) any issues or complaints must be reported to the company within 24 hours so that the issues can be dealt with as soon as possible. Failure to do so negates any obligation for the company to return.
  • In regards to end of/ pre-tenancy cleans any issues or complaints must be reported to the company within 24 hours of the receipt of the check out report.
  • Any issues or complaints lodged after the 24 hour period of receiving the check out report will not be considered.

10. Insurance

  • The Candyman Cleaning Company Ltd is fully insured and holds Public Liability Insurance, employers liability insurance and tools and transit cover.
  • Claims can be covered by the Company only if the damage/breakages are reported within 48 hours of the cleaning service completion. In all incidents where the staff are aware of the damage / breakage they are obligated by company policy to inform the company immediately. The company will then contact the client.
  • The Company reserves any right to refuse disclosure of confidential company documents.

11. Liability

  • The Company shall not be liable for any third parties or their actions who enter or are present at the Client’s premises during the cleaning visit. The cleaners will not grant access to any third parties that we have not been told about prior to our arrival.
  • The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
  • We will not be held responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
  • The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
  • The Company is not liable for any wear or discolouration of fabric that becomes more notable once dirt is removed.
  • We are not liable for any damages caused by faulty products/equipment provided by the customer.
  • The Company shall not guarantee After Build Cleaning service when building work has not finished and there still are people present on site.

12. Use of third party contractors

  • The company reserves the right to use third party contractors for any of its services without providing any prior notification. The company will inform the client where possible of any use of third parties.

13. Treatment of our Staff

  • Please treat us the way you would like to be treated, we are not servants and we do not deserve to be treated as such.   We are just humble individuals trying to make a living.  The Candyman Cleaning Company will not tolerate any threatening, violent or offensive behaviour against its staff in person or on the telephone.  Any person behaving in such a manner will be liable to have their job cancelled without refund or at full charge if not paid in advance.  The Candyman Cleaning Company also reserves the right to report any such actions to the police if we consider it to be necessary.

Terms of Services

14. Domestic

One off Cleans:

  • Minimum charge of 3 hours.
  • If customer chooses use of own products, only tasks possible with given products will be completed.
  • If customer chooses use of own products, The Candyman Cleaning Company Ltd cannot guarantee the quality of the finished clean.
  • If customer chooses use of own products, we are not liable for any damages caused by faulty products/equipment provided by the customer.
  • Task list agreed only to include tasks covered in a regular clean.

Regular Clean:

  • Minimum charge of 2 hours per week or 3 hours Bi-weekly.
  • If customer chooses use of own products, only tasks possible with given products will be completed.
  • If customer chooses use of own products, The Candyman Cleaning Company Ltd cannot guarantee the quality of the finished clean.
  • If customer chooses use of own products, we are not liable for any damages caused by faulty products/equipment provided by the customer.
  • The Candyman Cleaning Company Ltd must be informed by the client if any electrical items are not to be unplugged.
  • If a regular cleaning service is booked and subsequently cancelled after the first clean. This will then be charged as a one off service at £16.50 per hour.
  • If the company is supplied with a key to a clients property, cleaning will be carried out on the specified day BUT at a time that suits the company. The company will see the supply of a key as allowing a clean at any time during that day.

Deep Clean – Domestic:

  • If you cancel your cleaning appointment less than 4 working days prior to the scheduled start time, we will charge you a minimum of £50 cancellation fee.
  • If you re-schedule your cleaning appointment less than 4 working days prior to the scheduled start time, we will charge you a minimum of £35 fee.
  • Rescheduling or cancelling your service in advance of 4 working days prior, is free of charge.
  • If the customer is more than 15 minutes late, a late fee may apply.
  • The client is to ensure that there is hot running water and electricity in order for our staff to clean efficiently.
  • Deep Clean does not include the cleaning of curtains, carpets and upholstery.
  • Does not include ceilings and walls but all efforts to spot clean noticeable marks from the walls will be made.
  • If our cleaners are required to pick up keys from a third party address prior to starting work, there will be an additional £10 charge.
  • Prices is based on one fridge/freezer and one single built in oven.
  • We require a parking space for one vehicle, if metered parking is required this will be added to the total cost of the service.
  • Should a complaint arise, The Candyman Cleaning Ltd is to be informed within 24 hours where we will be happy to rectify any issues, any complaints after this time it will not be considered.
  • Any additional works must be authorised by our office prior to the start of works.
  • We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned in a lengthy period of time, regrettably we will not be liable for ingrained dirt that can not be removed using chemicals.
  • Any valuables or breakables should be pointed out before work starts so that staff are aware. We will not be liable for any breakages of carelessly placed items.
  • Any partially broken, damaged or lose furnishings or fittings should be mentioned to staff on commencement of works. If The Candyman Cleaning Company is not informed of such items then we will not be liable for breakages.

End of Tenancy:

  • The client must ensure that the property is vacated and all furniture is completely moved out – an additional charge for the removal of furniture will be added if this is not the case.
  • If you cancel your cleaning appointment less than 1 week prior to the scheduled start time, we will charge you a minimum of £50 cancellation fee.
  • If you re-schedule your cleaning appointment less than 4 working days prior to the scheduled start time, we will charge you a minimum of £35 fee.
  • Rescheduling or cancelling your service in advance of the times above prior, is free of charge.
  • If the customer is more than 15 minutes late, a late fee may apply.
  • The client is to ensure that there is hot running water and electricity in order for our staff to clean efficiently.
  • Fridges and Freezers should be emptied and defrosted prior to our arrival and turned off so they can be cleaned. We will not be liable for freezers which have not been defrosted and reserve the right not to return to the property for this reason alone.
  • End of tenancy cleaning does not include the cleaning of curtains, carpets and upholstery nor does it include washing up or laundering, if you require these services please notify the office on booking so this can be added in to our quote.
  • Does not include ceilings and walls but all efforts to spot clean noticeable marks from the walls will be made.
  • If our cleaners are required to pick up keys from a third party address prior to starting work, there will be an additional £10 charge. This does not apply to Estate Agents.
  • Prices is based on one fridge/freezer and one single built in oven.
  • We require a parking space for one vehicle, if metered parking is required this will be added to the total cost of the service.
  • Should a complaint arise, The Candyman Cleaning Ltd is to be informed within 24 hours where we will be happy to rectify any issues, any complaints after this time it will not be considered.
  • Any additional works must be authorised by our office prior to the start of works.
  • We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that can not be removed using chemicals.
  • We cannot guarantee our End of Tenancy Cleaning service where furniture or people are still present in the property at the time of the cleaning.

Post Builds:

  • The client must ensure that the property is vacated and all Building works have been completed at least 48 hours prior to the start of work to allow the settlement of dust – If this is not the case the standard of clean can not be guaranteed.
  • If building works are still on going on site, The Candyman Cleaning Company has the right to refuse the start of works until all building works are completed and 48 hours settlement time has passed.
  • If building works are still on going on site on our arrival, without prior notice, this will be seen as a cancellation and will incur a £50 charge.
  • If you cancel your cleaning appointment less than 1 working week prior to the scheduled start time, we will charge you a minimum of £50 cancellation fee.  Cancelling your service in advance of 1 working week prior, is free of charge.
  • Rescheduling your scheduled start time requires 4 working days notice.  If less than 4 working days notice is given, there will be a £35 charge.
  • If the customer is more than 15 minutes late, a late fee may apply.
  • The client is to ensure that there is hot running water and electricity in order for our staff to clean efficiently.
  • Post build cleans do not include the cleaning of curtains, carpets and upholstery nor does it include washing up or laundering, if you require these services please notify the office on booking so this can be added in to our quote.
  • Post Builds do not include ceilings and washing down of walls unless specifically requested.
  • If our cleaners have to pick up keys from a third party address prior to starting work, there will be an additional £10 charge.
  • We require a parking space for one vehicle, if metered parking is required this will be added to the total cost of the service.
  • Should a complaint arise, The Candyman Cleaning Ltd is to be informed within 24 hours where we will be happy to rectify any issues, any complaints after this time will not be considered.
  • The client must be on site on completion of works in order to inspect the works done. Any issues must be raised there and then and will be rectified by the cleaners immediately, once cleaners have left the premises, The Candyman Cleaning Company will not return.
  • Any additional works must be authorised by our office prior to the start of works.

15. Commercial

One Off Cleans:

  • Minimum charge of 3 hours.
  • Cleaning of kitchen area does not include ovens if one is present. But will include a microwave.
  • Any substances found we consider to be a Biological Hazard will not be removed as part of the clean.
  • Task list agreed can only include tasks covered in a regular clean.

Regular Office:

  • Minimum charge of 3 hours weekly.
  • Cleaning of kitchen area does not include ovens if one is present. But will include a microwave.
  • Any substances found we consider to be a Biological Hazard will not be removed as part of the clean.

 

16. Carpet Cleaning

  • A minimum charge of £85 for this service is required.
  • Prices shown apply only to a standard clean. Any specialist stain removal will incur an extra charge.
  • Complete stain removal can not be guaranteed.
  • The Candyman Cleaning Company Ltd will not be liable or except responsibility for any damage caused by the client replacing furniture on carpets that are still wet/damp. Drying times for carpets will be given.

 

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